The main aim of the study is to examine the satisfaction of customers towards different services and make a comparison between the existing internet services providers in Pokhara. In fact, this study mainly focuses on following keys terms:
-Understand the factors influencing users to choose a particular service provider for accessing the internet.
-Knowing about the customer preference and satisfaction in relation to particular ISPs.
-Access the truth about the problem faced by users while using the g internet.
Purpose of connecting internet.
This research has followed the descriptive research design; ‘survey method’ has been used in order to collect the information. For the purpose of this study, among all the users the sample of 50 people was taken from the Pokhara-2 locality using questionnaire and interview. This six service provider existing in Pokhara i.e. Worldlink, Broadlink, ADSL, Web surfer, Pokhara Internet and another internet like Barahi, Telnet, Techminds, Betal Network. Form the sample it also has been concluded that ADSL has the highest number of users.
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